Return & Exchange Policy

At Gauri Suits & Jewel, we take immense pride in crafting authentic Punjabi silhouettes and opulent jewellery pieces. Your complete delight is our foremost priority. If for any reason you are not completely enchanted with your purchase, we are here to assist with an effortless return or exchange process.

1. Eligibility Window

• You may request a return or size exchange within 7 calendar days of parcel delivery.
• Items must be entirely unused, unworn, unwashed, unaltered, and scented-free with all original couture tags, security seals, designer dust bags, and brand boxes intact.
• An unboxing parcel video is highly recommended upon receipt to ensure expedited processing for transit damage or discrepancy claims.

2. Non-Returnable & Final Sale Items

• Custom Made-to-Measure: Custom-stitched suits, bespoke bloused pieces, or customized lengths made specifically to your personal measurement specifications.
• Intimate & Pierced Jewellery: For stringent hygiene protocols, pierced earrings and nose rings (nath) cannot be returned unless received defective or damaged.
• Clearance / Final Sale: Promotional items marked explicitly as "Final Sale" or discounted during special seasonal festive flash sales.

3. Reverse Pickup & Return Logistics

We offer hassle-free reverse courier pickup across serviceable domestic pincodes in India. Our courier partner will arrive within 2–3 business days after your request approval. Please ensure the parcel is securely packed inside its original outer box.

4. How to Initiate a Return or Exchange

Initiating a request is simple and transparent:

1. Visit your Order History under your Gauri account dashboard.
2. Select the order and tap Request Return / Exchange.
3. Alternatively, message our VIP Concierge directly on WhatsApp at +91 98765 43210 or email care@gaurisuits.com with your Order ID and photos.