Refund & Cancellation Policy

At Gauri Suits & Jewel, we value the trust you place in our artisanal creations. Our refund process is designed to be swift, transparent, and respectful of your convenience.

1. Order Cancellation Policy

You may cancel an order free of charge prior to its handover to logistics or the cutting stage of custom tailoring:

• Ready-to-Ship Orders: Can be cancelled within 12 hours of placement or before courier dispatch, whichever occurs first.
• Bespoke / Made-to-Measure Orders: Can be cancelled within 6 hours of order confirmation before fabric cutting and embroidery commences.
• Once dispatched, orders cannot be cancelled directly and must follow our standard 7-day return procedure upon delivery.

2. Refund Processing & Timelines

Once your returned package arrives at our quality audit warehouse in Geelong, Melbourne, Australia, our experts inspect the integrity of tags and fabrics within 48 business hours. Upon successful verification:

• Stripe Card Payments: Refunds are credited directly back to the original card or payment source within 5 to 10 business days as per banking turnaround schedules.
• Cash on Delivery (COD): You may opt for an instant Store Credit Gift Card (valid for 12 months) or a direct bank transfer upon providing beneficiary bank account details.

3. Damaged or Defective Consignments

Each garment and jewellery ensemble undergoes a rigorous three-step quality audit prior to packaging. In the rare event that an item is received with a transit defect or manufacturing fault, please notify us within 48 hours of receipt along with unboxing photographs or video. We will promptly issue an expedited full replacement or 100% refund including all shipping surcharges.